They can reach out to the seller or the carrier to help figure out what happened. Once complete, the next step is to file a claim. It is free, even emails photo all USPS deliverables day prior. If your package came through another carrier, contact the sender of the package to initiate a trace process with UPS or FedEx. I called them right back and I believe I spoke to the employee that actually signed for the package. It normally takes just five to seven business days to resolve a claim. *SafeWise has conducted impartial research to recommend products. We have updated our list of supported web browsers. I have or had a case open, who do I contact? I called QVC first and they said they would not refund me it was not their fault and they would not send another dress either. My CASE IS DIFFERENT THE USPS LEFT THE YELLOW CARD TO THE WRONG MAIL BOX THEN THAT PERSON WENT TO THE POST OFFICE AND TOOK MY PACK AND THE USPS GAVE IT TIME !!!!!!! FedEx - Suspected Driver Stole My Package. Several packages were missing from the back. Yes they sent emails every other month ( automated) saying they were looking and on the 6 month they sent one saying the issue would be closed and they were never able to locate the package. I returned a FedEx Package through USPS dropbox and now its missing. Here’s your checklist for filing a claim. In that case, you want to reach out out to the seller and let them know that your package hasn't been delivered. 3/19/2018. I feel for you, with so many things being sold as “online only”, we have to rely heavily on the post office, UPS, FedEx, and any new carrier who steps up to the plate. And it would say “notice left” but of course, there is no notice. Keep up on coronavirus crime trends in our weekly roundup. Enter FedEx Delivery Manager ®. Get more information by going to fedex.com/us/securityupgrade/. If there is an issue with a stolen package, contact FedEx at once. You have ordered an item from Amazonand trust the Federal Express is going to get it to you on time and in one piece. Here are some steps you can take to get to the bottom of it, get reimbursed, track down the thief—or scare them off before they do their dastardly deed. If others in your neighborhood report the same problems, then they’ll be more likely to investigate and find the crooks who did it. At 751pm it was still showing out for delivery. Yes, I get a lot of mail/packages, everything is online order only in my neighborhood, and both usps and ups are failing badly. Another package thief in Pennsylvania stole a loved one’s ashes off the porch. I wrote to them with complaiints, they emailed back a long unrelated reply. This particular package though did not have my PO BOX number, only the street address of the post office. Sometimes packages get lost. The carrier could easily take the package and just say they delivered it. If you do have an insurance plan that allows you to claim something like a stolen package, make sure you think it’s worthwhile to do so, said Angi Orbann, vice … The real kicker of all that , is that I live right behind the post office and can see it from my balcony ! Regardless, all missing packages—for whatever reason—are handled this way. is on the package with the name and address so how can a responsible Currier that works for the FEDS be so irresponsible. Unless you have a tracking number for something in transit, their robotic phone system will end up having up on you. Gather all records of purchase: This includes your tracking numbers, receipts, shipping details and description of envelop or box. USPS has the worst record and warrants an IMMEDIATE INVESTIGATION as to what is really going on with our mail locally. The cyber doorman company saw the packages dropped off and they remained there until 2am the next day. The package never made it to its destination. The day finally arrives for it to be delivered and through your Ring doorbell you see it … That means good memory skills. When I returned I discovered that my package, and two other apartments’ that came with UPS that day was missing. Texarkana police received a call that packages were being thrown out of a red van. USPS take to long to update the system when deliver a package. Product prices and availability are accurate as of the date/time indicated and are subject to change. If I order something online, but it gets stolen from my porch, I would assume that I am liable since it was delivered, yet stolen from my porch. 12 comments. For me, every packages that are NOT from Amazon disappear mysteriously from the system either right before it gets delivered or it would say “could not be delivered” along the sudden because there was “no secure area” when they drop off other packages in one area for other residents or amazon packages. Rebecca is the lead safety reporter and in-house expert for SafeWise.com. What are your thoughts on this? I don’t know but he showed up at 2.40 PM, because my camera recorded him. I don’t know, You”ll have to draw your own conclusion. Refunded us. The sender will then follow up with you on the progress of your shipment. An employee signed for it. My granddaughters ice skates for Christmas showed up 5 weeks later…my grandson’s toy train eventually came back to me 8 weeks later with “postage due” on the package that I mailed from the Kiosk in my local PO. I’m searching for some help and I’m hopeful someone may have some suggestions for me. At this time I checked my package and there was nothing. 3 comments . If you seriously suspect something has been stolen from your stoop, call the police. Nobody looks for anything its just an automated email response to blow you off. How to Keep Your Smart Home Safe from Hacking. You have a 50/50 chance of the person being honest. 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